Frequently Asked Questions (FAQ)
Find answers to common questions about Frui sleepwear, ordering, shipping, and returns. If you don’t find what you’re looking for, please don’t hesitate to contact us!
About Frui Sleepwear
Q: What kind of sleepwear does Frui offer? A: Frui offers a diverse range of luxurious and comfortable sleepwear, including nightgowns, pajama sets (both long and short), babydolls, chemises, nightshirts, onesies, and robes. We focus on pieces that combine elegance with ultimate comfort for your best rest.
Q: What materials are your sleepwear made from? A: We select high-quality, breathable, and soft fabrics for our sleepwear to ensure maximum comfort. Our collection features materials such as premium cotton, soft modal, cozy flannel, silky satin, delicate lace, and plush fleece, depending on the specific style. Please check individual product descriptions for detailed material information.
Q: How do I choose the right size? A: We provide a detailed size chart on each product page to help you find your perfect fit. We recommend comparing your measurements to our chart for the most accurate sizing. Our sleepwear is designed for a comfortable, relaxed fit.
Q: How should I care for my Frui sleepwear? A: Care instructions vary by fabric. We recommend checking the care label on each garment for specific washing and drying instructions to maintain the quality and longevity of your sleepwear. Generally, delicate fabrics like silk or lace may require hand washing, while cottons and modals are often machine washable.
Ordering & Payment
Q: How can I place an order? A: You can place an order directly through our website, fruiit.store. Simply browse our collection, add your desired items to your cart, and proceed to checkout.
Q: What payment methods do you accept? A: We accept major credit cards (Visa, Mastercard, American Express, Discover) and other popular online payment methods as displayed at checkout.
Q: Can I modify or cancel my order after it’s placed? A: We process orders quickly to ensure fast delivery. Therefore, once an order is placed, modifications or cancellations may not be possible. Please review your order carefully before confirming your purchase. If you need immediate assistance, please contact us as soon as possible.
Shipping
Q: Where do you ship? A: We currently ship to all 50 states within the United States.
Q: How long does shipping take? A: Standard shipping times vary depending on your location. We aim to process and ship orders within [e.g., 1-3 business days]. Once shipped, you will receive a tracking number via email to monitor your delivery status. Please allow [e.g., 3-7 business days] for standard delivery.
Q: How much does shipping cost? A: Shipping costs are calculated at checkout based on your order total and selected shipping method. We may offer free shipping promotions from time to time, so keep an eye on our website!
Q: Can I track my order? A: Yes! Once your order has shipped, you will receive an email with your tracking information. You can use this to follow your package’s journey.
Returns & Exchanges
Q: What is your return policy? A: We want you to be completely satisfied with your Frui sleepwear. If you’re not happy with your purchase, you may return unworn, unwashed items in their original condition with tags attached within [e.g., 30 days] of delivery for a full refund or exchange. Please note that items marked as final sale are not eligible for return or exchange.
Q: How do I initiate a return or exchange? A: To initiate a return or exchange, please contact our customer service team at [email protected] with your order number and the reason for your return. We will provide you with instructions on how to send your item back.
Q: When will I receive my refund? A: Once we receive and inspect your returned item, we will process your refund. Please allow [e.g., 7-10 business days] for the refund to appear on your original payment method.
Contact Us
Q: How can I contact Frui customer service? A: We’re here to help!
- Email: [email protected]
- Phone: +1 702-493-8215
- Address: 752 Thursby Avenue, Arverne, NY, 11692