Return Policy for Frui
At Frui, we want you to love your sleepwear as much as we do. If for any reason you’re not completely satisfied with your purchase, we’re here to help make your return process smooth and easy.
Our Return Guidelines
- Eligibility Window: You may return unworn, unwashed items in their original condition with all tags attached within 30 days of your delivery date.
- Condition of Items: All returned items must be in their original, sellable condition. This means they should be free from odors, stains, pet hair, or any signs of wear.
- Original Packaging: Please return items in their original packaging, if possible.
- Final Sale Items: Please note that items marked as “Final Sale” cannot be returned or exchanged.
How to Initiate a Return
- Contact Us: To start your return, please send an email to [email protected].
- Provide Information: In your email, include your order number and the reason for your return. This helps us process your request efficiently.
- Receive Instructions: Our customer service team will review your request and send you detailed instructions on how to return your item(s). This will include the return shipping address.
Refunds & Exchanges
- Refund Processing: Once we receive your returned item and inspect it to ensure it meets our return guidelines, we will process your refund.
- Refund Timeline: Please allow 7-10 business days for the refund to appear on your original payment method. The timing may vary depending on your bank or credit card company.
- Exchanges: If you wish to exchange an item for a different size or style, please indicate this in your return request email. We will guide you through the exchange process, which typically involves returning the original item for a refund and placing a new order for the desired item.
Shipping Costs for Returns
- Customers are responsible for the shipping costs associated with returning items unless the return is due to an error on our part (e.g., incorrect or defective item received).
- We recommend using a trackable shipping service when returning items, as we cannot be responsible for returns lost in transit.
Questions?
If you have any questions about our return policy or need assistance with your return, please don’t hesitate to reach out to our customer service team:
- Email: [email protected]
- Phone: +1 702-493-8215
We’re here to ensure your Frui experience is as comfortable and satisfying as our sleepwear!